Employer terms and conditions

General information

The Minnesota Child Support Online (MCSO) Service is intended to be available twenty-four hours a day, seven days a week. However, it may be unavailable from time to time for scheduled maintenance. There may also be unscheduled down time, but we will work to minimize such interruptions in service.

The Minnesota Department of Human Services (DHS) has taken steps to safeguard the integrity of its data and prevent unauthorized access to information maintained by the Child Support Division. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and information, and to provide reasonable protection of private information in our possession. Information contained and transmitted using this system is used solely to carry out the requirements of the child support enforcement program.

Agreement

This agreement is between you (the employer or its agent) and the Minnesota Department of Human Services concerning the use of Minnesota Child Support Online. By requesting a password for MCSO you signify that you agree to be legally bound by the provisions below.

This Agreement shall be governed by and construed in accordance with the laws of the State of Minnesota.
You certify that you are authorized by the employer to conduct child support withholding actions and exchange information with the Minnesota Department of Human Services.
You agree not to give or make available to anyone else your MCSO password.
You understand that your User ID and password are exclusively for your use to access your MCSO account and that if they are used by any other person you are responsible for whatever information is entered or altered and for any actions taken.
You agree not to use the User ID and password of any other person.
You understand that you are responsible for all information you provide and for safeguarding the information you receive using MCSO.
You understand that it is a crime under Minnesota law for an unauthorized person to attempt to gain access to or defeat the security features of this computer system.
If you believe that your User ID/password has been lost or stolen or that someone has or may attempt to use MCSO without your consent or your permission, you agree to notify the Minnesota Child Support Division at once. For assistance, call:

Minnesota Child Support Division at 651-431-4400 or 800-657-3890. Persons with a hearing or speech disability may dial 711 for Minnesota Relay TTY access or use their preferred relay service.
Termination or suspension: DHS reserves the right to terminate or suspend your Minnesota Child Support Online access, or reject or reverse any actions you initiate, at any time and for any reason including, but not limited to:
- Using the Minnesota Child Support Online Services (directly or indirectly) for any unlawful purpose; or
- In any way attempting to corrupt or defeat the security features of the Minnesota Child Support Online Services; or
- Failure to abide by any of the terms of this agreement
Neither termination nor suspension shall affect your liability or obligations as a payor of funds under Minnesota law.

Disclaimer of liability

DHS will not be liable for any loss or damages suffered by you as a result of your use of Minnesota Child Support Online.
DHS is not responsible for any errors or failures due to your user error or malfunction of your computer or software.
DHS reserves the right to alter or shut down MCSO at any time.
MCSO is provided strictly as a convenience and using it does not absolve an employer of any responsibilities under the child support laws of Minnesota or the United States. In the event MCSO becomes unavailable you must continue to comply with those laws through manual processes and DHS will not be liable if you fail to do so.